Computer Assistance

Support for student owned computers is offered at the Student Help Desk located in Roth E453. The Student Help Desk is available to assist students connecting to the wireless network, preventing and removing virus/spyware infection and answering any other technology related questions you may have.

Student Help Desk Hours
Monday through Friday
9:30 a.m.–12:30 p.m.
2–5 p.m.

To contact the Student Help Desk call ext. 1698 (845-451-1698 from off campus) or e-mail us at: ithelp@mycia.net.

Visiting the Student Help Desk

• Students are helped during our support hours on a first come first serve basis. Issues requiring an extended amount of time to resolve may be rescheduled for another day or may be referred to seek the help of outside services.

• The Student Help Desk does not make appointments to meet with students in the residence halls. Students must bring their computer, wireless device and laptop power adapter to the Student Help Desk during our support hours. If you have a tower you do not need to bring the mouse, keyboard or monitor only the tower and wireless adapter.

• We will only look at a student's machine if it is their own.

• We do not offer hardware repair to personally owned machines and do not offer support for peripherals such as PDAs, gaming devices, mp3 players or printers.

• Students assisted by the Student Help Desk must fill out and sign a Liability Waiver Form.

• Students who bring their computers to the Student Help Desk must ensure that they meet the Recommended Hardware Specifications and Software Requirements.

Wireless Network Support

• Students who bring their computers to the Student Help Desk for wireless network support must ensure that their computers meet the Recommended Hardware Specifications and Software Requirements.

• As a first step in troubleshooting wireless network problems, students MUST bring their laptop/desktop computer to the Student Help Desk during support hours. Any recommendations the Student Help Desk makes must be followed before any further troubleshooting.

• In room visits are done only to verify wireless coverage issues when all other options have been exhausted. All software, hardware and other configuration changes must be done at the Student Help Desk prior to scheduling an appointment.